FAQ

Where is Paprika product made?

Paprika is proudly Canadian, all of Paprika products are made in Canada! Sweat shop free!
All our jewelries are handmade with care & love in smoke-free, pet-free environment.

 

When will my order ship?

Orders are processed Monday-Friday 9AM-5PM (EST) and are shipped within 2-3 business days of your purchase.
Once shipped, you will receive a shipping confirmation email, which includes a summary of order, shipping address and tracking number.

 

What are your shipping option?

Canada:

Paprika ships anywhere in Canada via Canada Post expedited parcel with tracking number.

FREE SHIPPING on order over $95 CAD (before tax).
For smaller orders, flat rate of $10 CAD (no tracking), $16 CAD (with tracking)

Standard delivery time is 3-6 business days depending on the destination.
Please be aware that we do experience a slight delay in processing time during sale periods and holidays. Unfortunately we cannot guarantee delivery dates.

USA: 

Paprika ships via Canada Post  (which becomes USPS when it crosses the border) with tracking number.

FREE SHIPPING on order over $95 CAD
For smaller orders, flat rate of $10 CAD (no tracking), $16 CAD (with tracking)

It usually takes about 5 to 10 business days depending on the destination. Unfortunately we cannot guarantee delivery dates.

International:

For international customer (all countries except USA & Canada),
Paprika ships via international airmail (usually 6-10 days) for a flat rate of $16 CAD.
This does not include tracking. But untracked service has been very reliable.

Due to high international shipping rate, Sorry that we cannot include tracking number on standard airmail shipping. 
We are really trying to find the best shipping options to bring down the shipping cost for international customer!

For tracking option with Xpresspost International,
$35 CAD on order over $200 CAD,
$55 CAD on smaller order.
Tracking option may not apply to some country.
 
Most of the time, shipping internationally is a smooth process. However, there are times when a package may become delayed in customs.
Paprika cannot control and is not responsible for such a delay. 

 

Will I have to pay international taxes & duties?

Be advised that you may be required to pay customs fees or taxes once the package arrives in your country. Customs policies vary from country to country. You should contact your local customs office for specific amounts and percentages. Paprika is not responsible for any duties/taxes applied to your package. 
In rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from Paprika, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Paprika.

 

What is your return & exchange policy? 

Any unworn, unwashed item with original tags may be returned or exchanged within 10 days of receiving your order. Unfortunately we can not refund shipping cost. Items must shipped back to us with tracking number and the buyer is responsible for return shipping cost. If you need to exchange for another item or size, We will cover the cost of shipping the new item back to you.

Please send your return or exchange request via email thepaprikashop@gmail.com with your order number. 

All of our products are made in Canada with love. We check and make sure that every piece is perfect. If for some reason we overlooked, please email us so we can exchange the item right away. We want to make sure you feel great in Paprika items and will do the best we can to ensure your satisfaction! 

All sale items are FINAL SALE.

 

I am unsure about my size for yoga pants, do you have a size guide? 

Yes, we do. Please review the SIZE CHART on our website for information on sizing.

 

What is the best way to wash/care for Paprika product?

Clothing:
You can hand wash or gentle machine wash in cold water and hang to dry.

Mala & Bracelets:

Please treat your mala or bracelet with love and care. They are not meant to be worn during yoga practice or any vigorous activity

Rudraksha seeds can be gently cleaned using warm water. The Rudraksha seeds are believed to absorb and store energy. It will darken over time and this enhances the benefits found in the seeds.

All semi-precious stones can be gently cleaned with soft cloth. They need to be treated with care as these are natural stones and can break with force. Please do not use any cleaning product that has chemical.

Sandalwoods or other natural woods will grow in beauty without any treatment. It will darken overtime from contact with skin. Do not clean wood beads with water, if wood gets wet and dries out it cracks and loose luster.                        

Tassels may get wrinkled or show some wear overtime. You can dip them in warm water (you may use mild natural soap), lay flat to dry overnight. You may need to trim the end of the tassel with sharp scissors.

Here are a few ways to cleanse your mala:

  • Placing the mala in the sunlight or moonlight
  • Laying the mala under a full moon once a month for a natural recharge.
  • Burning sage over the mala
  • Placing them in a singing bowl and ring the bowl

 

Will you be able to see my underwear through my Paprika pants? 

We do extensive testing to ensure that you are fully covered in our pants! For any pants, regardless of brands, we recommend to wear seamless, skin-colored undergarment to prevent any exposure concerns.

 

Why is the price slightly different on my bill from what I saw on website (USA Customers)?  

All our products are quoted based on CAD, The USD currency shown on the website is at the most current exchange rate from XE.com.
USD price may be slightly different each day based on exchange rate.

 

Is the site secure when I am checking out?

Yes! The website is powered by Shopify and it is fully secure. All of your credit card or personal info is completely safe!